ITRS Group

Business challenge

National Stock Exchange (NSX) was the first all-electronic stock exchange in the US and is constantly striving to stay ahead of its competition. When looking for a new system management tool, typical solutions only allowed a historical understanding of what had happened during the day. What was needed was a proactive solution that would monitor, not just measure performance and in a timely manner.

The Geneos solution

ITRS Geneos allows NSX to translate measurements of critical points in its infrastructure into alerts that report system management problems and issues in real time. It combines a light processing overhead and support requirement with powerful and broad monitoring capabilities that can evolve at the same pace as NSX's environment.

"Geneos has allowed NSX to achieve our aim of becoming one of the most efficient exchanges in the National Market System,” said chief information officer, Saro Jahani. “It provides a single tool platform for integrated, proactive, real-time monitoring of every aspect of our environment. Also, with nearly 100 plug-ins available, we can rapidly develop monitoring for other elements.”

Benefits to NSX

• Daily trade volume rise of 28 percent achieved in first year with Geneos without any increase in operation headcount
• Improved infrastructure reliability, availability and serviceability
• Sub-millisecond systems performance achieved with potential for sub-500 microsecond operations
• Staff successfully redeployed from operations monitoring to more profitable systems capability development
• System-wide basic monitoring rolled out across thousands of infrastructure elements in  days rather than months
• Enhanced monitoring opportunities available from continued partnership with ITRS