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Knowledge Base

A Geneos Knowledge Base is a repository of references to Knowledge Base Articles

Knowledge Base

The knowledge base feature allows the gateway to publish URL links to an organisation's knowledge base or document repository, so that the links are available to Active Console 2 users when viewing particular parts of monitoring data. These can be used – for example – to inform users of who to contact if a particular system goes down, or common problems experienced by a process and how to resolve them.

A Geneos Knowledge Base is a repository of references to Knowledge Base Articles. Knowledge Base Articles are documents of relevance to target data items within the Geneos system which can be reached via a URL.