ITRS Group

Most frequently asked

How do I get support for my geneos installation?

You can E-mail our support desk at support@itrsgroup.com, or phone our London, New York or Hong Kong office, the numbers for which are available from the website, ether way you will get through to one of our highly skilled support engineers.

What training is available?

ITRS can provide training in for all levels of user experience from entry level Operators to Advanced Administrators. We would recommend that anyone who is considering an upgrade from Gateway1 to Gateway2 should attend one of these courses, as should anybody who is new to administrating the product. ITRS run training courses every month in London and New York, a schedule of which can be found in the training section of our website.

What geneos training courses are available and when are they run?

Click here to download a list of the courses and their dates, in London, New York and Hong Kong.  We may also be able to schedule additional courses for bookings of 3 or more delegates.

Do you run on-site training courses?

Yes, they can be arranged on request.

How do I check availability and book a training course?

You can book a course by E-mailing training@itrsgroup.com, or phone our London, New York or Hong Kong office, the numbers for which are available from the website.

How do I compare two or more entities at the same time in Active Console?

If you want to, you can quickly create a new floating metric view by holding down control and double clicking on the selected entity.

What baseline monitoring do you do?

Geneos allows full system monitoring of Disk, CPU, Hareware, Disk I/O and Network.