ITRS offers award winning proactive support for all Geneos implementations
We offer all our clients global support for the Geneos product suite as standard. This support is provided by our award winning team of senior analysts who are able to follow an issue or question from conception to resolution. With offices in London, New York, Hong Kong, Singapore and Manila we are able to handle questions 24 hours a day.
Where problems are more challenging, all support staff work closely with, and have direct access to third line support in the form of the product developers.
Our support teams also provide a proactive element in the form of regular site visits to talk through your installations and solve any issues that you may be experiencing.
To contact support please email support@itrsgroup.com and one of our global team will handle your query.
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