Custom Development

Geneos currently has approximatly 100 built in plug-ins to facilitate management of major financial services applications, systems and processes. We are constantly adding new plug-ins to keep abreast of customers’ requirements and emerging technologies. Our experienced team of developers is available to produce bespoke plug-ins to cater for in-house developed applications, or to add new features to Geneos to meet your organisation’s specific requirements.

On-line Help Desk system

All ITRS customers can use our on-line Help Desk system to request advice, suggest enhancements or report any problems. Once a ticket has been raised, the customer can exchange information with ITRS Support either inside the Help Desk system or via e-mail, which will automatically update the ticket thread.

Regular Customer Update Visits

1. Check the customer’s installation to ensure that everything is running optimally;
2. Inform the customer of new and upcoming enhancements to the product and how these might be utilized to enhance the quality of systems management within each environment;
3. Review the progress of all iTrack entries raised by or relevant to the customer;
4. Ensure that the customer is satisfied with all aspects of the installed software, and take remedial action if required.

Product Training

ITRS runs regular training sessions in our London and New York offices for system Operators and Administrators. These courses are continually updated, and are designed to offer users a more detailed overview of the Geneos environment, and associated administrative functions.

Training dates in London are show below, followed by dates in New York. Note that the 3 courses should be taken in the order shown but do not need to be taken at the same time.

Please click on the course date you are interested in to be sent more information:-