Support

Installation Services

For those customers that prefer to outsource all or part of the installation process, ITRS can provide a full installation and configuration service for all of our products. In addition, our team of experienced engineers is available to create tailored solutions for a wide variety of applications using the generic tools that are available within Geneos.

Product Development

Geneos currently has over 100 built in plug-ins to facilitate management of major financial services applications, systems and processes. We are constantly adding new plug-ins to keep abreast of customers’ requirements and emerging technologies. 

On-line Help Desk system

All ITRS customers can use our on-line Help Desk system to request advice, suggest enhancements or report any problems. Once a ticket has been raised, the customer can exchange information with ITRS Support either inside the Help Desk system or via e-mail, which will automatically update the ticket thread.

Regular Customer Update Visits

ImageEvery customer is assigned a technical support consultant who will act as their primary point of contact for any technical enquiries. The technical support consultant will schedule regular site visits at the convenience of the customer, during which they will:
  1. Check the customer’s installation to ensure that everything is running optimally;
  2. Inform the customer of new and upcoming enhancements to the product and how these might be utilized to enhance the quality of systems management within each environment;
  3. Review the progress of all iTrack entries raised by or relevant to the customer;
  4. Ensure that the customer is satisfied with all aspects of the installed software, and take remedial action if required.
ITRS Support personnel are available in Europe via our London Office, North America via our New York office and Asia via our Hong Kong office. Please contact us for further information on any of our professional services.

Product Training

ITRS runs regular training sessions in our London and New York offices for system Operators and Administrators. These courses are continually updated, and are designed to offer users a more detailed overview of the Geneos environment, and associated administrative functions.

Training dates in London are show below, followed by dates in New York. Note that the 3 courses should be taken in the order shown but do not need to be taken at the same time.

Please click on the course date you are interested in to be sent more information:-

London Course 1 - Using Active Console (see the course outline)

Wednesday September 1st 2010 (2 Spaces Left)

Wednesday October 6th 2010

Wednesday November 3rd 2010

 

London Course 2 – Gateway2 Basic Administration (see the course outline)  

Thursday September 2nd 2010 (FULL)

Thursday October 7th 2010

Thursday November 4th 2010

 

London Course 3 -  Gateway2 Advanced Administration (see the course outline)

Friday September 3rd 2010 (2 Spaces Left)

Friday October 8th 2010

Friday November 5th 2010

 

New York Course 1 - Introduction to Active Console, Gateway2 and the Setup Editor

Wednesday September 8th 2010

Wednesday October 13th 2010

Wednesday November 9th 2010

 

New York Course 2 – Gateway 2 and Active Console Advanced Administration

Thursday September 9th 2010

Thursday October 14th 2010

Thursday November 11th 2010

 

 



© 2010 ITRS Group Plc | Content Management Software from Strategies : Feedback