Customer feedback: more fixes, more enhancements, better documentation
Its that time of the year again when we survey our clients. We do this twice a year and it gives us excellent feedback on what you like and what you want us to improve within ITRS Group.
We are very aware that you get sent a lot of surveys by different companies, so we have made ours shorter and simpler. The initial email has the main question in it and you can respond to the survey directly from the email – no need to go to another website. If you do respond, we would like you to answer 3 other questions, but these are optional.
The subsequent questions are based on feedback we have had in the past on things we need to improve, namely the backlog of defects and minor enhancements you had reported to us which we hadn’t implemented, and the quality of the documentation and user guides.
We have focused on these two areas and have cleared a lot of minor defects and implemented a large number of minor enhancements you have asked for. We are keen to know if you have noticed the difference?
We have also improved our documentation on our resources web site, making it easily searchable and available in web page as well as pdf. We have written a lot more user guides. We would love your feedback on those too.
The responses to our customer survey fuel internal changes at ITRS which, we hope, make a real difference to our customers. With our improved survey format this year, we hope it will take less than 1 minute to complete; and be well-worth the effort in seeing product bugs removed and an improved resources library.