Market Guide for Digital Experience Monitoring
Get ahead of the service desk by identifying digital experience gaps before they become a ticket number
Improving the end-user experience is a strategic part of digital transformation, yet I&O is losing direct control of infrastructure and applications. I&O leaders must use digital experience monitoring to optimize business transactions and customer journeys regardless of where workloads reside.
- Traditional monitoring practices and technologies are limited in their ability to effectively monitor the end-user experience, limiting I&O leaders’ ability to identify and impact digital experience performance gaps.
- I&O leaders often deploy monitoring tools that are domain-centric and do not provide perspective on the overall user experience, resulting in a focus on the wrong areas.
- Most end-user experience issues are discovered by reacting to service desk incidents,undercutting I&O leaders’ initiatives to respond to and correct issues more quickly.
I&O leaders focused on infrastructure, operations and cloud management to optimize end-user experience should:
- Provide business-level context by using DEM technologies that monitor the performance of applications from the end-user perspective.
- Augment traditional, domain-centric tools by deploying AIOps and DEM together to detect patterns in the data that lead to greater insight into experience and help improve users' satisfaction.
- Monitor end-user experience proactively by enabling DEM to track the most critical transactions and customer journeys and prevent impact to their users.
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