We’re here to help

We provide a "follow the sun" support model throughout the working week from our Hong Kong, Manila, London and New York offices

Our experienced support staff have a high level of technical knowledge and will provide you with a dedicated contact through to the conclusion of the issue. Our support resources work closely with our development teams and are able to provide direct access to third line support, if required.

You can contact ITRS Support as follows:

Email: support@itrsgroup.com. This automatically raises a ticket in our global helpdesk system.

Helpdesk: You can login to the Helpdesk directly to raise and track an issue. 

Telephone: You can phone support using the telephone numbers available via our Contact Us page.

If you are a client and require further information about the support we provide, please click here.

Visiting your site

ITRS Support Techs are available to visit you on site to help resolve specific issues and questions to expedite resolution.

Documentation & Downloads

Discover the latest release of our software and product documentation

How training modules work

For further information about how ITRS Geneos training modules work

Useful Scripts

Access our growing repository of helpful snippets ranging from Sampler XML to helpful Gateway scripts

Request a call from one of our team