The client

Headquartered in Europe, this global investment bank delivers a comprehensive set of products and services to customers, including fixed income, equities, FX, and M&A.

The challenge

Said bank’s treasury department’s reporting to regulators and clients is dependent on batch processes, managed in this instance by Control-M. Keeping abreast of these processes is difficult, however, as they span three applications, which are supported by different regional teams in different data centres. Failure to adequately monitor these jobs can result in a number of issues, such as a delay, which will affect the business as out of date information is being disseminated and acted upon. 

The results

ITRS’ Geneos Control-M plugin connects to their various Control-M instances and collects important data from across batch processes. Rules and dependencies are added and the data is then analysed and displayed in a single location, a Geneos dashboard, alongside other application and infrastructure information, including, for example, a specific server which might stop a batch from running.

This unified view provides users with real-time visibility of their Control-M environment, informing them of:

  • What jobs are running
  • What jobs have failed
  • When a job is likely to finish
  • What is stopping a job from running

The results of such visibility are far reaching. Firstly, there are fewer SLA breaches as delays are highlighted earlier and Treasury IT Support have more time to react. Similarly, recovery times are shorter because the root cause of delays is easily tracked back to a particular system or job and there is now clear, consistent communication across all teams. Together, this means a reduced total cost of ownership (TCO).

Geneos for investment banks


Collect information about the health of your Control-M service and progress of individual batches.


Feed this data into Geneos’ rule and alert mechanisms to remove the need for manual checks and quickly identify any jobs that have failed.


Visualise infrastructure, application and business metrics all in one place.

Get in touch

To see how ITRS Geneos can give you real-time visibility into your applications, click here.

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