["Case Study"]"0""0"
The Need for Opsview
The Irish Tax and Revenue were in the process of deploying a new online customs and excise service that demanded true 24x7 operation of their computer systems. The Irish Tax and Revenue selected Opsview to provide monitoring of this critical application.
A heavy emphasis was placed on monitoring the Revenue's custom developed application software. This ran on a combination of Sun hardware, Oracle WebLogic enterprise Java platform, and an Ingres relational database. Analysis software was developed to process the large volumes of runtime data generated by the system – allowing problems to be identified before they affect system users.
Installation took place five months; it was also installed in their disaster recovery site in parallel to the live system.
Deployment and Result
An estimated savings of €350,000 was made in software licensing costs by choosing Opsview over a proprietary alternative. The open source history of Opsview Enterprise allowed necessary customizations to be made quickly and cost-effectively.
Opsview provides ongoing technical support to ensure The Irish Tax and Revenue continue to derive full value from their Opsview system now and into the foreseeable future.
See how Opsview helps organizations achieve bulletproof end-to-end monitoring and save money at the same time.
Company description:
The Irish Tax and Revenue’s core business concerns the assessment and collection of taxes and duties. Their mandate derives from obligations imposed by statute and by government and is driven by Ireland's membership in the European Union. There are in excess of 110 revenue offices across the Republic of Ireland with a staff complement of just over 5,700.
Business challenges:
Need to monitor a complex IT estate with a one-stop solution.
Requires a fully customizable solution to complement new online customs and excise service.
Monitoring platform must monitor the ingestion of large volumes of runtime data.
Need for end-to-end monitoring to track routers and hardware running 24/7.
Requires near-zero downtime operation with advanced alerting for maximum MTTR.
Solution:
Opsview Enterprise
Business benefits:
Single-pane-of-glass visibility for a wide range of legacy and digital systems, including diverse cloud systems.
Scalability for customer with large infrastructure footprint.
Ability to ingest and track large amounts of data compared to previous monitoring solution.
€350,000 saved in software licensing costs by choosing Opsview.
Proactive monitoring platform identifies incidents before systems users are affected.
Customer use case: Irish Tax and Revenue
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