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Third party Subprocessors
Supplier may engage the following Subprocessors to Process Customer Personal Data:
Name of Subprocessor | Service provided | Location |
Absorb Software | Learning management services | UK |
Asana | Project management software | US |
Atlassian | Supplier intranet | US/AUS |
Upland Software | Account management software (Altify) | UK/EU/US |
BrightTALK | Lead generation | UK/EU/US |
Chili Piper | Lead generation | UK/EU/US |
Clari | Revenue Reporting | US |
Cobweb | Microsoft service provider | EU |
Cognism | Lead Generation | UK |
Conga | Data exporting from Salesforce | US |
Consultancy Group, The | Financial consultancy | EU |
Darktrace | Email security | UK |
FinancialForce (including PSA) | Financial management platform | US |
Fuze | Marketing/ pre-sales or support | US/EU (via Amazon data centres) |
Gong | Sales Enablement and Conversation Intelligence | US |
Google Analytics | UK/EU/US | |
Resourcing/ Lead generation | Data processed locally (to data subject) | |
Mansion House | Additional local PS resources | Data processed locally (to data subject) |
MarCloud | Assisting data processing infrastructure | UK |
Microsoft | Office365, on-premise cloud deployment, cloud storage (Azure), & Skype conferencing service | US |
Mimecast | Email security | UK (only employee data is sent globally) |
Miramar | Assisting data processing infrastructure | UK |
Ownbackup | Salesforce and FinancialForce backup | UK/EEA |
Salesforce (including Pardot & Tableau) | Marketing automation and sales opportunity management | US |
Salesloft | Sales Engagement Platform | US |
Sannam S4* | Additional local PS and MS support in India | India |
SendSafely | Secure file transfers | US |
6Sense | Intent Data and ABM Tool | US |
Slack | Internal messaging system | US |
SmartE | Gathering contact information | US |
Smplicity | Assisting data processing infrastructure | UK & Mauritius |
Strigo.io | Remote training platform | Israel |
Survey Monkey | Establishing NPS score | US |
Sweethawk | Zendesk Notify application | AUS |
Transmission | Managing outbound digital campaigns | Data processed locally (to data subject) |
Turtl | Generating interactive content, providing analytics on interaction with said content | UK |
Validity | Data cleansing | UK/US |
Viber | Messaging service (Philippines) | Japan |
Messaging service (Chinese clients only) | China | |
WebEx | Marketing/ pre-sales or support | US |
Messaging service | US | |
Zendesk | Helpdesk provider | Germany & Ireland |
Zoom | Conferencing service | US |
ZoomInfo | Lead generation | US |
Subprocessor(s) applicable only in delivering ITRS Geneos (cloud services) | ||
AWS (Amazon Web Services) | Cloud data storage | US |
Subprocessor(s) applicable only in delivering ITRS Synthetic Monitoring & Load Testing | ||
Apica | Product partner | Sweden |
Subprocessor(s) applicable only in delivering ITRS Log Analytics | ||
EMCA | Product partner | Poland |
Subprocessor(s) applicable only in delivering ITRS Trade Analytics | ||
Beeks | Product partner | UK/EU/US |
Adnitio | Product partner | UK |
*Only relevant to Customers contracted to receive Services specifically in India.
Supplier Affiliate Subprocessors
The following Supplier Affiliates are Subprocessors providing technical and operation support.
Name of Affiliate | Corporate Location |
ITRS Group Limited | UK |
ITRS Asia Limited | Hong Kong |
ITRS Asia Pte. Ltd | Singapore |
ITRS (Phils) Inc. | Philippines |
ITRS America, Inc. | USA |
ITRS Canada Limited | Canada |
ITRS Scotland Limited | UK |
Opsview Limited | UK |
Opsview, Inc. | USA |
Uptrends B.V. | Netherlands |
Uptrends LLC | USA |
Uptrends GmbH | Germany |
OP5 AB | Sweden |
OP5, Inc. | USA |