IT observability for Higher Education
Guarantee an optimal digital experience and IT performance for students and staff
["Geneos"]["Solution"]"0""0"
Overview
Attract and retain talent with a brilliant digital experience
Every online interaction matters — from a student’s application process to a staff member accessing internal services each day. With 96% of students believing a high-quality digital experience is important to their satisfaction, higher education providers are under pressure to continually guarantee service accessibility and performance.
Use Cases
Boost your digital experience and IT performance
IT, Network, and Operations teams require full visibility of their digital experience worldwide and the interconnected hybrid IT infrastructure that delivers it. Plus, they need the ability to troubleshoot emerging issues before they impact users.
Achieve this by combining digital experience monitoring (DEM) and IT infrastructure monitoring (ITIM) for a comprehensive understanding of business service performance.
- Build a seamless digital campus: Providing a strong digital experience across regions and time zones is vital for boosting student and staff satisfaction.
- Maximize your resources: Driving operational efficiencies and streamlining issue resolution is critical for sustaining optimal IT performance 24x7.
Capabilities
ITRS gives you a suite of monitoring tools
- Digital experience monitoring — Deliver consistent website and applications reachability and performance, regardless of end-users' geographies or time zones
- Synthetic transaction monitoring — Tap the necessary insight to guarantee smooth transaction journeys, whether simple or multi-step, browser or API
- Business service monitoring — Understand how IT performance impacts business services, isolate and remediate the issue before it spreads
- IT infrastructure monitoring — Rely on extensive technology coverage and enterprise-grade scalability for hybrid IT environments
- AIOps — Make the right decisions with AI-driven insights to filter out the noise and accelerate issue identification and remediation
ITRS equips you with the means to uphold the digital experience and online services that underpins your world-class reputation.
Customer Story
Achieve 3x faster incident detection, alerting, and notification
Discover how UNC-Chapel Hill delivers digital excellence for students and staff with full, centralized visibility of its services and intelligent automation that drives service improvements.
Elevate your digital services with ITRS
Drive operational efficiency. Boost your reputation. Attract and retain talent.