Support agent for teams operating under pressure

Shorten the distance between question, context, and clarity. See system behavior and analytics in natural language while keeping accountability with human operators.

Support agent full screenshot
ITRS SRE Agent - Remediaton Screenshot

Reduce cognitive load,
keep human judgment​

Navigate telemetry, analytics, and system behavior without forcing them to context-switch, search documentation, or rely on undocumented know-how.

  • See context and analytics in natural language

  • Receive clear explanations of alerts, behavior, and system state 

  • Get guidance on your configuration, workflows, and best practices 

  • Maintain control of automation with read-only responses by default

Make complex environments easier
to understand

No operator wants to blindly trust AI, especially in regulated IT environments where resilience is non-negotiable. The support agent is built for how operators actually work, keeping judgment and accountability with human teams.

Support agent screenshot

Set clear enterprise
boundaries for
AI agents

All agentic capabilities at ITRS are built on a shared, governed layer that:

  • Establishes shared operational context across your data sources 

  • Enforces permissions and access controls 

  • Records reasoning and decisions for audit and review purposes

  • Keeps humans accountable for outcomes

Roll out agentic support with confidence

New team members get instant expertise. Your SREs spend less time answering questions, more time solving critical issues.

 

Monitorize data medium

See evidence-based insight
into emerging issues

 

Speed medium

Accelerate
time-to-understanding

 

One Team

Adopt AI responsibly with
guided, human-approved actions

 

Diagnose and recover before client impact

Agentic assistance only becomes acceptable in regulated, mission-critical environments through transparency and respect for human judgment. Try out your support agent today to accelerate diagnosis and recovery.

Request beta access