ITRS Group

UK client forum

Following on from the client event in Hong Kong held in June, ITRS welcomed 35 UK clients to an evening forum at the Barbican in London. Will Rhode of the TABB group set the scene with a presentation on Holistic Monitoring: Key Trends and Drivers, which identified that the biggest gains for improving transaction latency can only be found by really understanding application performance. Rhode argued that diverting more IT resource to tuning the application stack is likely to be more effective than seeking to find the last microsecond gain in optimising the network infrastructure.

Meeting the challenge of providing a clear ROI

On the client panel were Duncan Waide, global head of manufacturing IT, securities and wealth at HSBC, Rupert Brown, principal architect at BAML, Tim Carey, global head of listed execution production at RBS and Kevin Covington, CEO ITRS Group. Many questions were raised on the challenge of providing clear ROI benefits from implementing comprehensive monitoring. Duncan Waide found that at HSBC one of the most obvious business benefits was being able to objectively determine where to target IT investment to improve end-to-end business service.

Left to right, Will Rhode (TABB), Rupert Brown (BAML), Duncan Waide (HSBC), Tim Carey (RBS) and Kevin Convington (ITRS)

How to reduce 'run the bank' operational overheads

The panel ran for forty minutes and topics discussed included: the ongoing challenge of presenting complex business flow metrics in a meaningful way to business users, how to reduce ‘run the bank’ operational overheads and tactics for achieving a consistent deployment of Geneos. Overall the feedback from the UK forum attendees was excellent and we are planning hold a similar event in New York and a larger forum in the UK, with a number of topic specific workshops next year.

If you would like a copy of the TABB Group presentation please contact us and we will put you in touch with the TABB team.