ITRS Group

Client input is key

Earlier this year we conducted an extensive, interview led user survey with 101 responses from 60 clients from around the world. Once again we would like to thank everyone who participated in the survey, the results of which have been very informative and valuable. Overall the feedback was informative, largely very positive and supportive of the new investments ITRS is making in the product line and supporting services.

Praise for service levels

I thought it would be useful to share a few key findings and highlight some of the actions we are taking as a result of this vital client input. The most pleasing aspect of the survey was the overall positive comments we received on service and the fact that ITRS clients were highly likely to recommend ITRS to others.

Manila testing facility launched

Something we need to work on is improving the quality of new releases of our software. This is confirmation of something we have been aware of as the product portfolio increases. As the size, variety and scale of deployments increase, the processes surrounding testing need to scale up accordingly. I am delighted to say that we have made good progress on this with the new development and dedicated testing facility we have established in Manila, which now has over 20 staff (see Manila opening story).

Something that we are paying attention to is the need to look again at the commercial model for charging for Geneos licences. As Geneos becomes more widely used we need to think about how appropriate the CPU/Server licensing charging mechanism is, so I am working with the management team to construct some variations on our business model, which we will share with you in due course.

Kevin Covington 

ITRS CEO