Blog

What we're hearing today Today, many of our customers are laser focused on supporting their firms during the Brexit process. Whatever way the scenario plays out, it creates uncertainty on the requirements of systems to allow seamless business and customer experience through potentially very high transactional volumes in the capital markets. Not only that, but the challenge to keep them running regardless of an outcome comes into sharp focus.

The risks of technological outages have been drastically underestimated industry-wide. This year, glitches have resulted in financial losses in the millions, mass customer exodus and significant reputational damage to the firms and their executives. But still, outage after outage makes the headlines each week, suggesting the industry is continuing to miscalculate the risks - just as they are set to increase.

This blog looks at leveraging security and control features, encrypted communications between Geneos components and Authentication policy, in conjunction with the Geneos Commands API. Given the power of Geneos commands, and the functionality they enable, locking down access to them is quite important. The Geneos Gateway has a REST API allows programmatic, automatic triggering of Geneos commands, which take remediating action in the monitoring environment. This API allows for some nice integrations and automation.

Customer feedback: more fixes, more enhancements, better documentation Its that time of the year again when we survey our clients. We do this twice a year and it gives us excellent feedback on what you like and what you want us to improve within ITRS Group.

The changes we've made since March's client survey Your ideas and suggestions make ITRS a high-touch organisation – we like talking to you, asking you what we can be doing better, and using your input to shape the direction our products take. And of all the mechanisms we use to interact with you, none garners greater focus than the bi-annual survey we send out to all our customers. 

ITRS Group (“ITRS”), the leading provider of real-time monitoring and analytics for financial services, has acquired OP5, a Stockholm headquartered global leader in providing IT monitoring and log analysis technology built by enhancing the open source software of Nagios/Naemon and ELK (ElasticSearch, Logstash & Kibana).

ITRS Group (“ITRS”) the leading provider of real-time monitoring, has announced a partnership with Velocimetrics, a leader in real-time business insight to the global financial community. This will enable ITRS Geneos customers to independently track and analyse the real-time performance of every trade or payment traversing business critical processes and improve operational resilience.

ITRS partnership with Liter of Light Philippines ITRS recognises the importance of building a socially responsible business to pursue benefits for the society. It is our mandate to carry one of our company core values into reality to “Build for the long term” through smart partnering.