Blog

By Neha Sachan, Presales Consultant at ITRS' Singapore office

Written by Loke Balakrishnan, Geneos Product Manager

Written by Enmanuel Payano, Client Services Analyst at ITRS' New York office

At over 20 years old, Geneos is still as flexible as ever. Our bread and butter is monitoring financial services applications and infrastructure but we are constantly looking to expand the limits of Geneos. I work in the client services team in ITRS’ New York office and as a side-project, I decided to use Geneos to track what is happening in the Bitcoin and cryptocurrency world.

Event season in the ITRS offices was kicked off in November by our New York meetup, and will continue now until March. Both Hong Kong and Singapore are gearing up for their meetups on the 23rd and 25th Jan respectively (you can book your place here); and the London event won’t be far behind on February 1st.

Leave Your Ego at The Door – Listening to and Actioning Stakeholder Feedback

Four months ago, we implemented the most far-reaching overhaul of the Geneos documentation in our 21-year history. As part of an iterative plan we’ve committed to deliver to our customers, it focused on improving the ‘consumability’ and usefulness of the Geneos online help.

WHAT IS A COCKPIT?

Among medical, aviation and finance, key industries which affect mankind directly either for life or monetary reasons, aviation has been a front-runner in developing fail-proof technologies using combination of people, processes and technology (ITIL!).

The most visible example of this technological prowess is the aircraft cockpit. A cockpit is a state of the art cabin or flight control area from where the pilot controls the aircraft with the aid of real time indicators and heavily automated instruments.

With the implementation of MiFID II, many of our clients are preparing to find out exactly how ready for the regulatory changes they are. It isn’t just technical or support staff who need that understanding, but rather the business as a whole. The two dashboards pictured within this blog are a good example of how Geneos is helping ITRS customers, business-wide, to ensure they have nothing to worry about.