From Real-Time to Resilient: A Milestone in the ITRS Journey
A moment to celebrate — and build from
This year, ITRS was recognized in the 2025 Gartner® Magic Quadrant™ for Observability Platforms, marking a first for our company and a moment to reflect on a journey decades in the making.
For our customers, this isn’t just a mention in a research report. We believe this reflects the strategic progress we’ve made in real-time monitoring and operational resilience — with a focus on mission-critical environments like capital markets, payments, and healthcare.
Observability has become a crowded space. But ITRS has stayed committed to solving the toughest challenges for organizations where milliseconds matter and downtime isn’t an option.
Real-time by design, not by retrofit
We’ve built our observability platform from the ground up to meet the demands of real-time, high-stakes environments — rather than retrofitting it for them.
Our customers in financial services, telecom, and other integral industries rely on capabilities that allow them to:
Detect and act on anomalies before they escalate and cause business impact.
Meet rigorous security standards within regulated or multi-tenant environments.
Maintain pricing clarity so they can ensure predictability and scale at the pace of their operational needs.
For our customers, these aren’t “nice-to-haves.” They’re fundamental. Which is why we’re proud of our ultra-fast alerting, auditable access control, and flexible pricing structures.
Why this matters for Financial Services and beyond
Observability requirements aren’t the same across every industry. In sectors like financial services, payments, and capital markets, the stakes are uniquely high. Even milliseconds of downtime or lack of visibility can carry significant consequences.
Our platform is designed to meet the demands of high-throughput, highly regulated operations, including:
Monitoring billions of transactions daily
Supporting 24/7 operations across global markets
Enabling compliance with regulations like DORA, SEBI, and BSP
For organizations in these domains, ITRS remains a trusted partner.
Evolving with our customers
As we look ahead, we’re continuing to invest in capabilities that push observability further — with a focus on intelligence, scalability, and real-time action:
Geneos 7 introduced dynamic thresholds, forecasting, and anomaly detection powered by machine learning.
ITRS Analytics extends these innovations with deeper analytics across hybrid estates.
Future enhancements like AI-driven insights, agent management, and cloud-native scalability are under development to support evolving customer needs.
This is evolution by design, informed by customer feedback at every stage.
Explore more
Gartner recognition marks an important milestone for us. Let’s explore how ITRS can help your organization move from reactive monitoring to resilient operations.
Gartner Disclaimer
Gartner, Magic Quadrant for Observability Platforms, Gregg Siegfried, Matt Crossley, Padraig Byrne, Andre Bridges, Martin Caren], 7 July2025. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.