ITRS Group and Banktech announce new Temenos-integrated performance monitoring solution for retail banks

London: 17th May 2022 – ITRS Group, leading provider of real-time estate monitoring and analytics software to global financial institutions, has announced a new solution for retail banks struggling to monitor the health of their core banking systems, which have become even larger and more complex following a recent wave of pandemic-induced digital transformation. 

Created in partnership with Temenos integration specialist Banktech Software Services (Banktech), the Core Banking Monitoring solution will provide users of world-leading software provider Temenos with an aggregated view of the performance and health of their core banking systems. 

With key, customisable information on all digital activities presented via a single dashboard, retail banks will be better able to proactively mitigate operational and financial risk, shorten issue detection and resolution time, and comply with operational resilience regulations. The solution is powered by ITRS’ existing suite of world-leading monitoring and analytics software, including ITRS Geneos and Uptrends, which have been designed for the most complex IT environments. 

Daniel Storms, Chief Customer Officer at ITRS Group, commented: “We’re thrilled to be delivering this much-needed solution in partnership with Banktech. Over 3,000 firms rely on Temenos to process daily transactions for over a billion customers, so Banktech’s extensive knowledge of the software and long-standing relationship with the client base have been absolutely integral to the design and rollout.” 

Guy Warren, CEO at ITRS Group, added: “Temenos is powering immense growth in the digital banking space, with incredibly fast go-lives and massive scaling. While such speed has the potential to be incredibly positive, a robust monitoring solution is required to continuously assess the health of Core Banking Platform. Our solution ensures round-the-clock availability of all customer-facing digital activities, so banks can focus internal resources on powering new growth opportunities, driving efficiencies at scale, and delivering the ultimate customer experience.”

The solution has already received positive feedback from banks in the validation phase. It is now available to all Temenos customers globally.  

Suchen Janjale, CEO of Banktech, added “Banktech is looking forward to this strategic engagement with ITRS Group. The Performance Monitoring tool will be a great tool for Temenos Clients.”


About ITRS Group
ITRS Group ensures operational resilience for enterprises going through the process of transforming their IT estate for a digital future, as well as the ongoing health of their on-premise, cloud-based or hybrid IT estate. By transforming the mass of raw data on performance, resource usage, and cost, ITRS Group’s solutions can detect and actively prevent problems and maximise cost efficiency, reassuring enterprises that their IT estates are running effectively. With experience in legacy technologies as well as the dynamic environment of cloud-delivery, agile development, and service-based architecture, ITRS Group’s people and software serve more than 4500 clients across industry markets. As new disruptors, new technologies, and new regulations continue to shape the marketplace and change the expectations of consumers, ITRS Group offers a best-in-class service and is a source of confidence for the always-on enterprise.
For more information, visit www.itrsgroup.com

About Banktech Software Services
Banktech Software Services limited, a globally certified integration specialist for Temenos suite of products, offers end-to-end implementation services to accelerate digital transformation for banks. Banktech’s delivery experience stretches across UK & Ireland, Europe, APAC & Africa across different types of banks (Retail, Corporate, Wealth, Microfinance, Challenger and Central bank).