Technical Writer

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of role

Reporting to our Technical Communications Manager, you will create user documentation, product knowledge and rich media for ITRS products used by a global client base. You will drive projects and contribute to the solutions that drive the Tech Comms team’s improvements. 

You will work with development teams in the UK, Philippines, Spain, and USA to deliver product information to a range of audiences, from managerial and end-user to developer and systems admin. 

You will deliver your content using structured, topic-based techniques, and will know and appreciate the value of minimalistic writing. You will create well-written, single-sourced content, work within content governance frameworks, and support ITRS’ planned delivery of a new content management strategy for technical publications. 

As a Technical Writer who already has experience, we will look to you to come up with plans and ideas of how we can further improve our authoring environment and best practices, and how we can facilitate self-service and user education even more. 

As a Technical Writer, you will:

• Work with a complex ITRS software product that you will be expected to learn to use. 

• Plan, create, deploy, edit and manage new product information – How To articles, installation guides, FAQs, Release Notes, Quick Start Guides, User Guides, videos, training material. 

• Systematically develop existing product documentation and media following user feedback. 

• Use your expertise as a technical communicator to support other departments and teams that create customer-facing information. Help the organisation recycle and repurpose existing content or provide consultancy on training content development. 

• Create project plans that allow the delivery of high-quality sets of documentation. 

• Build relationships with partners – work with geographically distributed partners to ensure that you’re delivering product information that meets our clients’ needs. You will work with products that are developed by engineering teams based in UK, Spain, USA and the Philippines. 

• Help streamline and simplify technical processes for the tech comms team allowing for focus on writing content. 

• Contribute to Tech Comms strategic planning and goal setting. You will help set a strategy to meet these goals and will be an active partner to help achieve them. 

• Contribute to the development of context sensitive help, embedded help, and how-to-videos, video tutorials and online courses. 

Requirements

• 3+ years’ experience as a practitioner of technical content best practices and processes: topic-based authoring, single sourcing, content recycling, automation, minimalistic help, writing and communications models. 

• Experience in running projects from start to finish – creating project and content plans, delivering the plan, hitting milestones defined in the project timeline, adjusting project scope, and communicating regularly with all stakeholders. 

• An understanding of how Tech Comms can really inform the customer and user experience. 

• Experience in using version control systems. 

• Experience in using authoring tools. 

• Experience with HTML, markdown and related technologies. 

• Talent for analysing, understanding, and resolving technical communication challenges for software products. 

A person in this role would benefit from the following: 

• Experience with API documentation. 

• Previous experience with GIT and markdown. 

• Experience creating graphics and videos (for example, how-to videos). 

• Experience creating training or e-learning content. 

Work Setup:

• Hybrid work setup with the flexibility to report onsite at least once a week at our Makati office.

Benefits

• HMO for you and your dependents
• Supplemental Medical Claim
• Employee Assistance Program
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.