A note on Resilience during Covid-19
Many of our customers have been in touch throughout the course of the Covid-19 virus impacting the world. As a business who focus on operational resilience, ITRS are pleased to say that we are able to continue to support our customer base. CEO, Guy Warren provides the below insight on how ITRS Group is dealing with the rapid change.
“At ITRS, we have implemented all the sensible measures to protect our people. We are remote working from all offices, with only exceptional tasks being carried out in the office. We are tracking our people and noting any who are self-isolating because of their, or a family member’s health.
We remain focussed on our customers, with our Client Services teams working normally to turn around support tickets. Our Managed Services teams are supporting our clients as usual, and we are delivering our Professional Services work, usually remotely.
Our clients are seeing huge volumes in financial market trading and on-line activity. Our telco clients have huge volumes going through their networks, and on-line streaming and gaming are very busy. So it is essential that we are ‘business as usual’ – which we are.
We have a strong and resilient business model, and are here to support our customers as usual in these unusual times.”
Truly, ITRS Group are wishing for the best, not just in our customer base, but for all those people affected by these unprecedented events. We will continue to support the technology which keeps our customers up and running, as they see things change dramatically in their own landscapes.
Thank you, and stay safe.