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Operational Resilience

In a real-time economy, technology failure means business failure. Operational resilience means being resistant in the face of change where your competition is not.

Does your current monitoring answer these key questions?

Is it up?

At the base level, a resilient system should be able to demonstrate that your services are up. If services are down, you need to know exactly what the issue is to identify the fastest possible path to resolution.

Is it working?

Whether it’s identifying bottle necks in your system or hot and cold patches in capacity, you need to know which areas of your system may be preventing it from working.

Is it performing?

Balance capacity before a major event, reduce data latency to its absolute minimum and deliver an outstanding end user experience. Real-time monitoring will give you peace of mind when it comes to your business performance.

Download our operational resilience whitepaper

Operational resilience strategy

In recent years, businesses have been under stress and were forced to adjust to changing workforce requirements, capital availability, market behaviour and usage patterns. This dynamic has brought to the foreground the need foroperational resilience. In these times, every organisation needs an operational resilience strategythat enables them to maintain service levels during periods of disruption. 

This strategy must include stakeholders across the company, spanning departments and coordinating responses to the loss of critical inputs to business processes. While resilient IT operations are at the heart of a resilience strategy, the need goes beyond digital systems and includes coordination with vendors, clients, suppliers and distributors.
 

Operational resilience examples

The need for resilient IT operations is clear to everyone in the current business environment, but guidance on how to achieve this goal is sparse. Questions abound: 

  • How should your business procedures change to achieve resilience? 
  • What types of stressors can you accommodate and recover from? 
  • Which departments need to make changes? 
  • Who ultimately owns resilience projects? 
  • Is this an IT-led initiative or does it come from the C-suite? 

Regardless of how your organisation chooses to manage risk, it’s best to lead the process rather than wait for operational resilience regulation.