Is it up?
At the base level, a resilient system should be able to demonstrate that your services are up. If services are down, you need to know exactly what the issue is to identify the fastest possible path to resolution.
In recent years, businesses have been under stress and were forced to adjust to changing workforce requirements, capital availability, market behaviour and usage patterns. This dynamic has brought to the foreground the need foroperational resilience. In these times, every organisation needs an operational resilience strategythat enables them to maintain service levels during periods of disruption.
This strategy must include stakeholders across the company, spanning departments and coordinating responses to the loss of critical inputs to business processes. While resilient IT operations are at the heart of a resilience strategy, the need goes beyond digital systems and includes coordination with vendors, clients, suppliers and distributors.
The need for resilient IT operations is clear to everyone in the current business environment, but guidance on how to achieve this goal is sparse. Questions abound:
Regardless of how your organisation chooses to manage risk, it’s best to lead the process rather than wait for operational resilience regulation.