Digital Transformation

To meet your customers’ growing expectations of 24/7 service and a seamless digital experience, continuously adapting your IT estate has to become a reality

Make digital transformation your new normal

Icon header microservices 1 full


Offline or hybrid processes have been making their way into the digital world for more than a decade. ITRS Group is experienced in helping customers to shift their offline, hybrid or monolithic architectures online and into cloud or elastic environments.

Icon Systems Hybrid environments

Moving to the hybrid cloud

Over spending in the public cloud environment is an all-too-common side effect of digital transformation. We have helped several high profile clients switch to the hybrid cloud model, supporting them with cost, security, control and visibility every step of the way.

Icon Systems Cloud Services

Optimising cloud costs

Cloud monitoring helps you analyse patterns and detect potential risks or unnecessary costs within your cloud infrastructure. Our Cloud Cost Optimisation solution gives you a full picture of your spend and allows average savings of more than 35%.

Monitoring that supports digital transformation


Build an end-to-end picture of your IT estate

As digital transformation becomes essential to business success, having a complete view over your IT estate has never been more important.

Digital processes and increasingly dynamic IT environments create complexity and opportunities for technology failure, which result in costly outages that damage your operations and reputation.

Having comprehensive, end-to-end monitoring in place means you can stay on top of your processes, applications and IT infrastructure in real time, keeping your business resilient and your customers happy.

What is digital transformation?

Digital transformationis the creation of new business methods and techniques made possible by technology. The first wave of business transformation, known as digitisation, occurred as paper records and procedures were replicated on computers. A filing cabinet became a digital file. The rolodex became customer relationship management (CRM) software. 

Digital transformation means going beyond replicating old procedures with new technology, and changing the way you do business to benefit from the enormous power and flexibility of modern software and computing infrastructure. Instead of doing things the old way with new tools, you do entirely new things that were previously impossible.

Digital transformation strategy

Your digital transformation begins with a strategic goal: to overhaul a particular part of your business, such as marketing communications, to take advantage of digital capacities that have opened up. You should build a digital transformation roadmap with well-defined incremental steps pointing towards an overall goal, like having marketing touchpoints become 70% digital within a year. In this example, you might proceed by replacing mailing campaigns with email campaigns, billboard ads with Google Ads campaigns and call centres with online chats. 

The shape of your digital transformation solutions will vary according to your strategic goal, the part of the business you’re overhauling and the available technologies you can bring onboard.