What is digital experience monitoring?

Digital experience monitoring (DEM) provides insight into an end user's experience when interacting with digital services, such as websites and web applications. Using website, API and application performance data, synthetic monitoring and real user monitoring, DEM identifies, alerts and reports on pain points in the digital experience to help prevent and mitigate their impact - both for the end users and the business.
 

Everything you need to stay on top of your users' experience

Customisable dashboards

Custom dashboards with all the digital experience metrics your team needs. Set up automatic notifications to stay up to date.

Alert integration

With built-in integrations to tools such as Slack, PagerDuty, and Zapier, our alerting adjusts to your team’s preferred tools.

Private checkpoints

Bring ITRS Digital Experience Monitoring behind the firewall. Manage APIs, internal web applications, and wikies.

Alert escalations

Decide who within your team is notified by ITRS with three levels of escalations based on error duration. Don’t let an error go unresolved.

Ensure uptime and performance across all your websites, applications, and APIs

Web performance monitoring

Optimise and monitor website speed. Get load time metrics for each page element to identify and correct problem elements to stay within performance budget.

Website uptime monitoring

Proactively monitor website availability from the end-user perspective with checks once per minute from one of more than 250 worldwide checkpoints.

Web application monitoring

Monitor multi-page user interactions such as Internet banking login (with two-factor authentication), form submission, search features, and financial transactions. 

Multi-step API monitoring

Monitor API performance, function, and uptime. Validate and reuse response data for future calls, and easily build API scenarios with the step builder. 

DNS monitoring

The Domain Name System is a vast distributed system and a DNS issue anywhere in the system can bring down a site. DNS monitoring can actively detect errors and help forestall a DNS attack.

SSL certification monitoring

Monitor SSL certificate expiration dates and properties. Know immediately about SSL certificate errors that may signify a man-in-the-middle style attack.

Other protocols

With the ITRS Group’s synthetic monitoring solution, monitor protocols, such as Ping, Connect, SMTP, SFTP, FTP, MySQL, SQL Server, SMTP, POP3, and IMAP.

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Real-time performance  directly from your users

Synthetic Monitoring safeguards the user’s digital experience while Real User Monitoring (RUM) brings digital experience monitoring full circle by tracking the visitor’s actual experience while using the site.

RUM’s aggregated reporting gives insight into the end user experience based on location, device type, operating system and browser. Spot latency affecting actual users and optimise for the devices and browsers your visitors use most.

What you get from Real User Monitoring (RUM)

Website uptime monitoring

Proactively monitor website availability from the end-user perspective with checks once per minute from one of more than 250 worldwide checkpoints.

Load time breakdown per dimension

Scrutinise rich data and rely on the facts by applying multiple dimensions to real time data

Web application monitoring

Monitor multi-page user interactions such as Internet banking login (with two-factor authentication), form submission, search features, and financial transactions. 

Quick and easy setup

It;s as simple as implementing the script, collecting data in real time and accessing easily digested dashboards.