Digital Experience Monitoring and Operational Resilience solutions - How they work

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The digital experience monitoring tools you need to ensure uptime & performance across your websites, applications, and APIs

Company and customer alignment is critical. As websites and applications become increasingly more complex, interactive, and difficult to manage, your teams need a solution to monitor all your online assets: website uptime, web performance, web applications, and APIs.

Digital experience monitoring protects your brand's reputation and revenue by keeping your team aware of the changing status of your brand’s web presence.

Web performance monitoring

Optimise and monitor website speed. Get load time metrics for each page element to identify and correct problem elements to stay within performance budget.

Website uptime monitoring

Proactively monitor website availability from the end-user perspective with checks once per minute from one of more than 250 worldwide checkpoints.

Web application monitoring

Monitor multi-page user interactions such as Internet banking login (with two-factor authentication), form submission, search features, and financial transactions. 

Multi-step API monitoring

Monitor API performance, function, and uptime. Validate and reuse response data for future calls, and easily build API scenarios with the step builder. 

DNS monitoring

The Domain Name System is a vast distributed system and a DNS issue anywhere in the system can bring down a site. DNS monitoring can actively detect errors and help forestall a DNS attack.

SSL certification monitoring

Monitor SSL certificate expiration dates and properties. Know immediately about SSL certificate errors that may signify a man-in-the-middle style attack.

Other protocols

With the ITRS Group’s synthetic monitoring solution, monitor protocols, such as Ping, Connect, SMTP, SFTP, FTP, MySQL, SQL Server, SMTP, POP3, and IMAP.

Customisable dashboards

Create and share custom dashboards with the metrics the team needs. Schedule reports for automatic email updates.

Alert integration

With built-in integrations to tools, such as Slack, PagerDuty, and Zapier, alerting adjusts to your team’s preferred tools.

Private checkpoints

Bring ITRS Digital Experience Monitoring behind the firewall. Manage APIs, internal web applications, and wikies.

Alert escalations

Decide who within your team is notified by ITRS with three levels of escalations based on error duration. Don’t let an error go unresolved.

Although only 33% of organisations are using a dedicated digital experience monitoring solution today, nearly half of IT leaders are now likely to invest in these solutions as a result of the events of 2020, according to a NetMotion survey.

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Get real-time performance metrics directly from the site’s users with Real User Monitoring

Synthetic Monitoring safeguards the user’s digital experience, and Real User Monitoring (RUM) brings digital experience monitoring full circle by tracking the visitor’s actual experience while using the site.

RUM’s aggregated reporting gives insight into user experience based on user location, device type, operating system, and browser. Spot latency affecting actual users and optimise for the devices and browsers your visitors use most.

Website uptime monitoring

Proactively monitor website availability from the end-user perspective with checks once per minute from one of more than 250 worldwide checkpoints.

Load time breakdown per dimension

Scrutinise rich data and rely on the facts by applying multiple dimensions to real time data

Web application monitoring

Monitor multi-page user interactions such as Internet banking login (with two-factor authentication), form submission, search features, and financial transactions. 

Quick and easy set up

Implement the script, collect data in real time, access easily digested dashboards